> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kleros.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Enterprise

> Kleros Enterprise offers companies, institutions, and governments fast, fair, transparent dispute resolution with the blockchain layer abstracted away.

# Kleros Enterprise

<Frame caption="Kleros Enterprise: [empresas.kleros.io](https://empresas.kleros.io/)">
  <img src="https://mintcdn.com/kleros/SyaK-swQPptQIHYw/images/Enterprise-hero1.png?fit=max&auto=format&n=SyaK-swQPptQIHYw&q=85&s=886524e16a85a62da6f1de0300d8e9af" width="2968" height="1702" data-path="images/Enterprise-hero1.png" />
</Frame>

<Frame caption="Kleros Enterprise: [kleros.io/enterprise](https://kleros.io/enterprise)">
  <img src="https://mintcdn.com/kleros/SyaK-swQPptQIHYw/images/Enterprise-hero2.png?fit=max&auto=format&n=SyaK-swQPptQIHYw&q=85&s=8f0e8f5a66f29d0e24f0bff096dbc87c" width="2988" height="1696" data-path="images/Enterprise-hero2.png" />
</Frame>

**Kleros Enterprise** is a neutral dispute resolution system for businesses and governments, designed for speed, fairness, and transparency. Companies, institutions, and governments use Kleros dispute resolution technology to resolve disputes within their own platforms or services. The blockchain complexity is abstracted away: neither the organization nor its users need to handle crypto or interact with smart contracts directly.

<Note>
  For the full Kleros Enterprise knowledge base, see the [Kleros Enterprise Knowledge Base on Notion](https://app.notion.com/p/kleros/Kleros-Enterprise-Knowledge-Base-3439a9db4f0881f08c8dd09ea9cdc2a6).
</Note>

***

## Why Enterprises Use Kleros

<CardGroup cols={3}>
  <Card title="Cut Costs" icon="coins">
    Automate dispute workflows and reduce reliance on costly manual processes
  </Card>

  <Card title="Ensure Compliance" icon="shield-check">
    An impartial adjudication layer protects reputation and supports regulatory compliance
  </Card>

  <Card title="User Loyalty" icon="heart">
    Resolving disputes quickly and fairly increases user satisfaction and long-term loyalty
  </Card>
</CardGroup>

***

## How Kleros Differs from Traditional Dispute Resolution

Kleros uses blockchain for transparency and automation, with disputes resolved by randomly selected jurors from a decentralized pool who apply clear rules and vote independently. This mechanism enables Kleros to scale to high volumes while keeping costs low.

Kleros is suited for disputes that are high in volume and low to medium in value, such as e-commerce claims, freelance work disagreements, insurance claims, or consumer complaints, where traditional courts or arbitration may be too slow or expensive.

***

## Engagement Models

<AccordionGroup>
  <Accordion title="Hybrid Mediation-Arbitration" icon="handshake">
    A four-step process: the parties first attempt mediation; if it fails, the case escalates to Kleros; the arbitration process runs with Kleros jurors; and the outcome is enforced.

    1. Initiate mediation
    2. Escalate to Kleros
    3. Arbitration process
    4. Enforcement
  </Accordion>

  <Accordion title="Standalone Arbitration" icon="gavel">
    Quick, low-cost arbitration for digital-era contracts, with enforceability under English arbitration law.
  </Accordion>

  <Accordion title="Hybrid Arbitration Model" icon="user-tie">
    An appointed arbitrator oversees the proceedings while a Kleros jury handles the substance of the case.
  </Accordion>

  <Accordion title="Consumer Ombudsman" icon="scale-balanced">
    Kleros is exploring scalable dispute resolution under Argentina's Defensor del Cliente regime.
  </Accordion>
</AccordionGroup>

***

## Due Process Guarantees

| Guarantee                   | How Kleros Provides It                                                                                                   |
| --------------------------- | ------------------------------------------------------------------------------------------------------------------------ |
| **Predefined procedures**   | Deadlines, evidence stages, voting periods, and appeal windows are fixed by smart contracts. Immutable on blockchain.    |
| **Right to be heard**       | All parties can present their case and submit digital evidence (documents, images, reports, video testimony, web links). |
| **Notice and transparency** | Parties receive notifications when a dispute is initiated. Arbitration clauses define how and when notice is given.      |
| **Appeal rights**           | Decisions can be appealed with additional rounds of jurors at increasing cost.                                           |

***

## Real-World Deployments

| Organization                          | Use Case                                                                                                                                    |
| ------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------- |
| **Lemon Cash**                        | Consumer complaint resolution for a Latin American crypto exchange serving over 2.5 million users, achieving 90% user retention with Kleros |
| **MetLife Mexico**                    | Insurance dispute resolution in a controlled pilot program                                                                                  |
| **Mendoza Supreme Court (Argentina)** | Government solution strengthening citizen trust through transparent and efficient resolution of consumer and community disputes             |

***

## Use Cases for Enterprise

| Sector                  | Application                                              |
| ----------------------- | -------------------------------------------------------- |
| **Finance**             | Chargeback and fraud dispute resolution                  |
| **Insurance**           | Claims processing and reimbursement dispute adjudication |
| **E-commerce**          | Buyer-seller disputes, refund arbitration                |
| **Consumer protection** | Government-backed scalable online dispute resolution     |
| **Freelancing**         | Work quality and payment disputes                        |
| **DAO governance**      | Proposal disputes, treasury management conflicts         |

***

## Web3 and DAO Integration

Kleros works natively with Web3 and DAO ecosystems. Disputes in decentralized communities are resolved without centralized intermediaries, with rulings enforced automatically by smart contracts.

Specific use cases include protocol governance disputes, on-chain moderation, oracle disputes, and enforcement of rules in decentralized platforms. See the [Ecosystem page](/enterprise/ecosystem) for projects building on Kleros.

***

## Get Started

<CardGroup cols={2}>
  <Card title="Enterprise Landing Page" icon="building" href="https://kleros.io/landing-enterprise">
    Kleros Enterprise overview and customer complaint resolution offering
  </Card>

  <Card title="Página para Empresas (Español)" icon="building" href="https://empresas.kleros.io/">
    Resolución de disputas para empresas, in Spanish
  </Card>

  <Card title="Contact Integration Team" icon="envelope" href="mailto:integrations@kleros.io">
    [integrations@kleros.io](mailto:integrations@kleros.io)
  </Card>

  <Card title="Enterprise Knowledge Base" icon="book" href="https://app.notion.com/p/kleros/Kleros-Enterprise-Knowledge-Base-3439a9db4f0881f08c8dd09ea9cdc2a6">
    In-depth Kleros Enterprise documentation on Notion
  </Card>
</CardGroup>