> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kleros.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Started

> How organizations start with Kleros Enterprise: a free 3-month pilot with consultative rulings, then an ongoing integration paid per case resolved. No technical work required.

# Getting Started with Kleros Enterprise

Getting started requires no technical work. Integration is designed to start simple and expand only if needed.

| | Pilot | Ongoing |
| - | - | - |
| Technical work required | None | None for basic setup |
| Duration | 3 months | Ongoing |
| Ruling type | Consultative (non-binding) | Binding per agreement |
| Cost | Free, subject to approval | Fee per case resolved |
| User interaction with Kleros | Directly, through a form | Within the organization's existing support flow |

***

## Stage 1: Pilot

The pilot is available to eligible organizations after review by the Kleros team. Once approved, the organization fills in an intake form describing the dispute types to resolve and the rules to apply. This becomes the [Dispute Policy](/enterprise/how-it-works#the-dispute-policy), and Kleros sets up the process.

| Term | Detail |
| - | - |
| Cost | Free for eligible, approved projects, with no obligation to continue |
| Duration | 3 months |
| Ruling type | Consultative: non-binding recommendations that do not replace operational or legal decisions |
| Evaluation metrics | Agreed in advance between the organization and Kleros |

**When a dispute arises during the pilot:**

1. The customer submits their complaint and evidence through a simple online form.
2. The organization submits its response and documentation by email.
3. Both submissions are uploaded to [resolve.kleros.io](https://resolve.kleros.io) for evaluator review.
4. Evaluators review the case and issue a resolution, typically within days.

Lemon Cash and MetLife Mexico both started this way. See [Case Studies](/enterprise/case-studies).

<Note>
  **Eligibility.** The three-month pilot is available only to eligible projects, subject to review and approval by Cooperative Kleros. Kleros reserves the right, in its sole discretion, to determine eligibility and to modify or discontinue this offer at any time.
</Note>

***

## Stage 2: Ongoing Integration

For organizations that move beyond the pilot, Kleros connects to existing processes through a formal dispute resolution arrangement tailored to how the organization already handles complaints.

Kleros adapts to the existing complaint-handling workflow rather than replacing it. When a case is ready for independent review, the organization's team initiates it on [resolve.kleros.io](https://resolve.kleros.io) and commits to enforcing the ruling. The team is kept informed at each step through notifications, and the ruling is delivered back for enforcement under the agreed Dispute Policy.

Customers experience a seamless continuation of the existing support flow: they do not interact with Kleros or any underlying technology directly. The Dispute Policy and evaluator criteria set during the pilot carry over into the ongoing arrangement.

***

## Cost Model

| Phase | Cost |
| - | - |
| Pilot (Stage 1) | Free, subject to Kleros team approval |
| Ongoing (Stage 2) | Fixed cost, paid per case resolved |

**What the ongoing cost depends on:**

| Factor | Detail |
| - | - |
| Number of evaluators per case | 1, 3, 5, 7 or more, agreed in advance |
| Evaluator expertise required | Higher specialization may cost more |
| Average baseline cost | From USD 10 per evaluator per case |

There are no legal representation fees, court filing costs or in-person administrative overhead. See [How Kleros Compares](/enterprise/comparison).

***

## Next Steps

To begin a pilot, contact the Kleros Enterprise team. They will help define your dispute types, applicable rules and evaluator criteria.

* **Email:** [soporte@kleros.io](mailto:soporte@kleros.io)
* **Website:** [kleros.io/enterprise](https://kleros.io/enterprise)


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